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Customer ServicePosted by: PT. China Bridge Indonesia Group
Posted date: 25-Jan-2015
The China Bridge Group Indonesia, also known as The Chinese Visa Application Service Centre (hereinafter referred to as the “Visa Centre”) is a commercial service organization registered in accordance with local laws and regulations and recognized by a Chinese Embassy or Consulate-General to handle the daily routine work of processing ordinary visa applications. However, it operates independently of diplomatic missions and is neither a branch nor an affiliated organ. Its main services are:
(1) To receive visa applicants and ensure their application documents meet Chinese Government requirements for smooth processing in the various visa categories.
(2) To provide applicants with intermediate business services, including computer entry of basic information, and transmission of the passport, visa, and other application documents between the Chinese Embassy or Consulate-General and the applicant.
(3) To collect visa fees, whether for normal, express or?rush service in accordance with the requirements of a Chinese Embassy or Consulate-General and, on their behalf, deliver the passport and visa to the applicant.
(4) To release visa information in a timely manner, answer customer inquiries and provide assistance through the Visa Centre’s website, information desk, telephone, and e-mail.
(5) To provide the applicant with other necessary services in accordance with requirements of a Chinese Embassy or Consulate-General.