Go back to the Job List ** Please mention Lowongan Kerja when replying to this advertisement **

Lowongan Kerja IT Application Support

Posted by: Krishand

Posted date: 31-May-2017

Location: Jakarta

KRISHAND, a rapidly growing software development company based in Jakarta, has an immediate opening for IT Application Support to join its support team.


NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.

This role specializes in performing problem determination and problem source identification in software environments. Responsibilities include problem analysis, evaluation, recreation, and resolution of customer reported problems; the use of relevant problem management systems to search for known problems and to create new entries / update existing entries; advice and guidance to customers regarding the use of software; the use of technical resources and tools to answer customer questions and respond to customers requirements.

Job Functions :

  • Receives telephone calls from users having problems using our software or inquiring how to use our software.
  • Reply to customer emails
  • Talks to user to learn procedures followed and source of error.
  • Investigates and resolves software problems of users
  • Answers questions, applying knowledge of computer software, and procedures.
  • Asks user with problem to use telephone and participate in diagnostic procedures or by listening to and following instructions.
  • Determines whether problem is caused by hardware.
  • Talks with coworkers to research problem and find solution.
  • Talks to programmers to explain software errors or to recommend changes to programs.
  • May test software to evaluate ease of use and whether product will aid user in performing work.
  • May write software evaluation and recommendation for management review.
  • May write or revise user training manuals and procedures.
  • Provide software installation and training to customers.
  • Provide software presentation to qualified prospects
  • Work effectively with minimal supervision.
  • Communicate effectively orally using tact, patience, and courtesy

Requirements :

  • Male/Female
  • Min. D3/S1 Degree from reputable university with GPA min. 3.0
  • Good analytical thinking
  • Have communication and presentation skill
  • Able to handle multi tasking and manage variety of works/services
  • Willing to travel to customer sites all over Indonesia
  • Willing to work hard, good team work, and ability to work under pressure, independent, self motivated, dynamic and confident
  • Previous payroll/accounting/tax software support experience is highly desirable

Please send a comprehensive resume, current and expected salary details and recent photograph to [email protected]

Job Title Lowongan Kerja IT Application Support
Post Details
Posted By Krishand
Job Function
Start Date
Salary
Cell Phone
Email [email protected]
Deadline 31-Dec-2017
Location Jakarta
    
    
    
    
    
    
    
Category
Province Location -> DKI Jakarta
Job Type Job Type -> Full-time
Job Classification Job Classification -> Information Technology
Description

KRISHAND, a rapidly growing software development company based in Jakarta, has an immediate opening for IT Application Support to join its support team.


NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.

This role specializes in performing problem determination and problem source identification in software environments. Responsibilities include problem analysis, evaluation, recreation, and resolution of customer reported problems; the use of relevant problem management systems to search for known problems and to create new entries / update existing entries; advice and guidance to customers regarding the use of software; the use of technical resources and tools to answer customer questions and respond to customers requirements.

Job Functions :

  • Receives telephone calls from users having problems using our software or inquiring how to use our software.
  • Reply to customer emails
  • Talks to user to learn procedures followed and source of error.
  • Investigates and resolves software problems of users
  • Answers questions, applying knowledge of computer software, and procedures.
  • Asks user with problem to use telephone and participate in diagnostic procedures or by listening to and following instructions.
  • Determines whether problem is caused by hardware.
  • Talks with coworkers to research problem and find solution.
  • Talks to programmers to explain software errors or to recommend changes to programs.
  • May test software to evaluate ease of use and whether product will aid user in performing work.
  • May write software evaluation and recommendation for management review.
  • May write or revise user training manuals and procedures.
  • Provide software installation and training to customers.
  • Provide software presentation to qualified prospects
  • Work effectively with minimal supervision.
  • Communicate effectively orally using tact, patience, and courtesy

Requirements :

  • Male/Female
  • Min. D3/S1 Degree from reputable university with GPA min. 3.0
  • Good analytical thinking
  • Have communication and presentation skill
  • Able to handle multi tasking and manage variety of works/services
  • Willing to travel to customer sites all over Indonesia
  • Willing to work hard, good team work, and ability to work under pressure, independent, self motivated, dynamic and confident
  • Previous payroll/accounting/tax software support experience is highly desirable

Please send a comprehensive resume, current and expected salary details and recent photograph to [email protected]